We want you to feel confident shopping with Wooowlook. You may request a return within 30 days after delivery, including if you change your mind or a size does not work for you. Sale and discounted clothing items are included.
Return condition. For a change-of-mind return, you may try on clothing as you would in a store. Please return it unwashed, unaltered, and unworn beyond trying it on, with original tags if available. Original packaging is helpful but is not required if the item is packed safely. These conditions do not limit your rights if an item is defective, damaged, incorrect, or not as described.
How to request a return. Email [email protected] within 30 days after delivery. Include your order number and the item you want to return. We will provide return instructions. Please contact us before mailing an item so we can confirm the appropriate return method and address.
Return shipping costs. For a change-of-mind or size-related return, Wooowlook covers the return shipping cost if you purchased the optional return-shipping insurance offered at checkout for that order. We will provide a prepaid label or another no-cost return method. If you did not purchase it, you may still return the item within 30 days, but you pay the return shipping cost.
If we sent the wrong item, or an item arrives defective, damaged, or materially different from its description, Wooowlook covers return shipping regardless of whether you purchased insurance. You may choose a replacement, if available, or a refund. If the issue is our error, we will also refund the applicable original shipping charge.
Refunds. After receiving and reviewing your return, we will issue an eligible refund to your original payment method promptly and notify you by email. Your bank or card provider may need additional time to display the credit. For a change-of-mind return, any original outbound shipping charge is not refunded unless required by law. We will not substitute store credit for a refund without your agreement.
For an order canceled before shipment, an order we cannot fulfill, or an order confirmed lost in transit, we will issue a full refund to the original payment method if you choose a refund instead of a replacement.
This policy does not limit any consumer rights that apply to your purchase. For help, contact [email protected] or +1 315 264 0303.